At cableotv, we are committed to providing high-quality internet, cable TV, and home phone services. If you are not completely satisfied, this policy outlines the conditions under which you may be eligible for a refund.

1. Eligibility for Refund

You may qualify for a refund in the following situations:

• Service Cancellation: If you cancel your service before the billing cycle begins, you may receive a full refund for any prepaid charges.
• Service Downtime: If service is unavailable for more than 48 consecutive hours due to technical issues on our end, you may be eligible for a refund or credit for the affected period.
• Billing Errors: If you were overcharged or billed incorrectly, we will refund the overpaid amount.

2. Non-Refundable Charges

The following are not eligible for refunds:

• Setup or installation fees unless otherwise stated.
• Late payment fees or penalties due to delayed payments.
• Subscription or promotional discounts requiring term commitments.
• Charges for services already rendered before cancellation.

3. How to Request a Refund

To request a refund, contact our customer support team at info@cableotv.com and include:

• Your name, account number, and contact details
• A clear explanation of the issue
• Proof of payment, such as a receipt or billing statement

We aim to respond to refund requests within 7–10 business days.

4. Refund Method

Refunds are typically issued to the original payment method. If that is not possible, an alternative method such as a check or account credit may be used at our discretion.

5. Refund Processing Time

Once approved, refunds are usually processed within 14 business days. Additional time may be required by your bank or payment provider.

6. Changes to the Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to future transactions.

Contact Us

For questions or help with a refund, please reach out to:

Email: info@cableotv.com
Mailing Address: [Insert Mailing Address]
Phone: [Insert Phone Number]